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Contact & Customer Service Policy

At NovaSapien, we are committed to providing exceptional support for our customers. Whether you have questions about Bitcoin self-custody products, need help with an order, or want to share feedback, we are here to help.

How to Contact Us

You can reach us directly through the following channels:

Customer Service Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (MT)
  • Saturday & Sunday: Closed

We aim to respond to all inquiries within 24–48 business hours.

Order Support

  • For questions about your order status, please include your order number when contacting us.
  • You will receive a confirmation email when your order is placed and a tracking email once shipped.

Refunds & Returns

For return or refund requests, please review our Return & Refund Policy for step-by-step instructions.

Feedback & Improvements

Your feedback helps us improve our products and services. If you have suggestions, please email us at contact@novasapien.com.

Achieve Your Desired Outcome Now

Take the first step toward unlocking your true potential. Whether you’re looking to build your skills, enhance your knowledge, or create a secure future, this is your opportunity to start making a lasting impact today.

 
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